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Enhance Engagement with Customer Io & Zapier

Automate your customer support workflow by integrating Customer Io with Zendesk and Slack. Instantly trigger follow-up emails and notify your team to prioritize responses effectively, enhancing customer satisfaction.

When a Ticket Created
Solution
1. New Zendesk Ticket

Triggers when a new support ticket is created.

Extract Customer Details
Solution
2. Retrieve Ticket Info

Zapier extracts customer and ticket details.

Initiate Follow-up Email Sequence
Solution
3. Trigger Email in Customer Io

Send pre-configured follow-up email to customer.

Send Notification to Slack
Solution
4. Notify Support Team

Alert team with ticket and customer context.

- Repeat -

Automation Benefits

Benefits of Automation

Leverage this automation to boost your customer support efficiency and enhance user experience.

Enhanced Customer Experience

Provide quick and efficient responses to improve customer satisfaction.

Optimized Response Time

Automate acknowledgments to reduce initial response delays.

Streamlined Communication

Ensure seamless communication between apps and teams.

Prioritized Support Actions

Alert teams to focus on high-priority tickets promptly.

Increased Efficiency

Reduce manual processes and improve support team productivity.

Scalable Support Processes

Adapt automation as your customer base grows.

Features

Key Features of the Automation

This automation streamlines your customer support process, providing quick response capabilities and improved customer engagement.

  • 1
    Instant Customer Alerts

    Automatically send immediate email alerts to customers for new tickets.

  • 2
    Real-time Team Notifications

    Notify support team instantly in Slack for priority response.

  • 3
    Seamless Integration

    Effortlessly integrate Customer Io with Zendesk and Slack via Zapier.

Feature

Outcomes

Expected Outcomes

Implementing this automation will significantly enhance your customer support capabilities, leading to faster response times and improved customer satisfaction.

50%
Faster Response Time
85%
Increased Customer Satisfaction
3x
Improved Support Efficiency

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FAQ

Frequently Asked Questions

Explore common questions about this automation and understand how it can benefit your business.

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Pricing Plans

Our pricing plans

Choose a plan that is suitable for your needs.

One-Time
One-time Fee

Pay once for build out.

  • Custom project build (template / blueprint)

  • You choose platform (n8n, Zapier or Make)

  • Follows your requirements

  • Integrates with your systems

  • Paid after build maintenance

  • No recurring charges monthly

Build Fee + Maintenance Fee
from 300$/month

Pay for build + lower recurring maintenance fee.

  • Custom project build

  • We choose best platform

  • Follows your requirements

  • Integrates with your systems

  • Maintenance, priority email / Slack support

  • Monthly recurring charges, 3+ months contract

Recurring
from $600/month

Use our pre-built solution with no changes.

  • Existing solution access (no source code)

  • No platform selection

  • Integrates as described / documented

  • Integrates with specific systems and software

  • Maintenance, priority email / Slack support

  • Monthly recurring, 3+ months contract required