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Automate Ticket Prioritization in Zendesk

Streamline your support team's workflow by automatically tagging high-priority tickets in Zendesk using customer insights from HubSpot. Enhance resource allocation and improve response times for high-value clients.

When a Ticket Created
Solution
1. New Ticket Created in Zendesk

Triggers when a new support ticket is created.

Search Customer Data
Solution
2. Retrieve Customer Insights from HubSpot

Fetch customer data to determine priority.

Calculate Engagement Score
Solution
3. Analyze Customer Engagement

Assess customer engagement and value.

Tag Ticket
Solution
4. Tag High-Priority Tickets

Label tickets based on priority score.

- Repeat -

Automation Benefits

Benefits of Automation

Transform your customer support process with these benefits.

Streamlined Workflow

Automates prioritization, saving time for agents.

Increased Productivity

Focus on high-value clients to improve outcomes.

Data-Driven Decisions

Utilizes CRM data for strategic ticket handling.

Reduced Manual Errors

Minimizes human error in ticket prioritization.

Faster Resolution

Quickly address high-priority tickets for efficiency.

Improved Client Relations

Ensures valuable clients receive the best service.

Features

Automation Features

Key features that enhance support operations and prioritize customer engagement.

  • 1
    Real-Time Insights

    Fetches customer data instantly from HubSpot.

  • 2
    Automatic Tagging

    Automatically tags tickets based on priority.

  • 3
    Efficient Resource Allocation

    Ensures high-value clients get prompt responses.

Feature

Outcomes

Expected Outcomes

See the benefits of implementing this automation in your support process.

30%
Improved Response Times
20%
Higher Customer Satisfaction
40%
Enhanced Support Efficiency

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FAQ

Frequently Asked Questions

Common questions about automating ticket prioritization in Zendesk with HubSpot.

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Pricing Plans

Our pricing plans

Choose a plan that is suitable for your needs.

One-Time
One-time Fee

Pay once for build out.

  • Custom project build (template / blueprint)

  • You choose platform (n8n, Zapier or Make)

  • Follows your requirements

  • Integrates with your systems

  • Paid after build maintenance

  • No recurring charges monthly

Build Fee + Maintenance Fee
from 300$/month

Pay for build + lower recurring maintenance fee.

  • Custom project build

  • We choose best platform

  • Follows your requirements

  • Integrates with your systems

  • Maintenance, priority email / Slack support

  • Monthly recurring charges, 3+ months contract

Recurring
from $600/month

Use our pre-built solution with no changes.

  • Existing solution access (no source code)

  • No platform selection

  • Integrates as described / documented

  • Integrates with specific systems and software

  • Maintenance, priority email / Slack support

  • Monthly recurring, 3+ months contract required