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Automate Social Media Responses with Hootsuite & Zendesk with Make.com, N8N and Zapier

Your No-code and AI Automation Partner

Enhance Customer Engagement with Hootsuite

Streamline your social media customer service by automating the ticket creation process. Quickly respond to customer inquiries and comments using Hootsuite and Zendesk integration, ensuring improved customer satisfaction and engagement.

Monitor New Messages

1. Detect New Comments or Messages

Monitor social media channels for new interactions.

Trigger Zapier Workflow

2. Initiate Automation on New Interaction

Send data to Zapier for processing.

Send to Zendesk

3. Create a New Support Ticket

Generate a ticket for each new interaction.

Notify Team

4. Alert Team of New Ticket

Notify relevant team or agent via Slack.

Categorize Ticket

5. Automate Ticket Categorization

Classify tickets based on keywords or sentiment.

- Repeat -

Automation Benefits

Key Benefits

Implementing this automation offers numerous advantages for your business.

Faster Response Times

Significantly reduce the time taken to respond to customer queries.

Improved Customer Satisfaction

Ensure your customers feel heard and valued with quick responses.

Efficient Workflow Management

Streamline your customer service process, saving time and resources.

Enhanced Team Coordination

Improve team communication and collaboration through timely notifications.

Scalable Support Solutions

Easily manage increased volumes of customer interactions.

Data-Driven Insights

Gain valuable insights from ticket categorization and sentiment analysis.

Features

Streamlined Features

Experience the benefits of automated social media engagement with our comprehensive feature set.

1
Instant Ticket Creation
Automatically create support tickets for each customer interaction.
2
Team Notifications
Alert your team promptly for quick response to new tickets.
3
Smart Categorization
Leverage AI to prioritize tickets based on keywords and sentiment.

Outcomes

Achieve Exceptional Results

Discover the transformative impact of automating your social media response process.

50%

Reduced Response Time

80%

Increased Customer Satisfaction

30%

Higher Engagement Rates

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FAQ

Frequently Asked Questions

Explore common queries about our social media response automation solution.

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Pricing Plans

Our pricing plans

Choose a plan that's suitable for your needs.

One-Time

One-time Fee

Pay once for build out.

Custom project build (template / blueprint)
You choose platform (n8n, Zapier or Make)
Follows your requirements
Integrates with your systems
Paid after build maintenance
No recurring charges monthly

Build Fee + Maintenance Fee

from 300$/month

Pay for build + lower recurring maintenance fee.

Custom project build
We choose best platform
Follows your requirements
Integrates with your systems
Maintenance, priority email / Slack support
Monthly recurring charges, 3+ months contract required

Recurring

from $600/month

Use our pre-built solution with no changes.

Existing solution access (no source code)
No platform selection
Integrates as described / documented
Integrates with specific systems and software
Maintenance, priority email / Slack support
Monthly recurring, 3+ months contract required

Ready to Move Forward?
Join the automation strategy call

You will get guidance what tools to use for your automation idea.
And high level overview how the process would look like from technical perspective.