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Your No-code and AI Automation PartnerCentralize Feedback with Zendesk
Effortlessly manage customer feedback by automating the logging of Slack messages into Zendesk as tickets. Improve your support team's efficiency by centralizing data and enhancing response times.
When a Message Posted
1. Trigger on Slack Message
Detect when a new message is posted in a Slack channel.
Create or Update a Ticket
2. Log Feedback in Zendesk
Automatically log the feedback as a Zendesk ticket.
Tag Ticket Appropriately
3. Apply Relevant Tags
Assign tags to the ticket based on feedback content.
Notify Team Members
4. Inform Relevant Teams
Send notifications to team members about the new ticket.
- Repeat -
Automation Benefits
Automation Benefits
Enhance your customer support operations with these compelling benefits.
Streamlined Feedback Management
Centralize feedback collection for better issue prioritization.
Enhanced Team Collaboration
Improve communication and coordination among support agents.
Increased Efficiency
Reduce manual tasks and focus on resolving issues.
Accurate Data Logging
Ensure feedback is logged correctly every time.
Improved Customer Retention
Faster responses lead to higher customer satisfaction.
Scalable Solution
Easily adapt as your support needs grow.
Features
Key Features of Automation
Discover the core functionalities that streamline feedback management and improve customer service.
- 1Automated Ticket Creation
Instantly create Zendesk tickets from Slack messages.
- 2Dynamic Tagging System
Automatically apply tags to organize feedback efficiently.
- 3Team Notifications
Ensure all relevant team members are informed immediately.
Outcomes
Expected Outcomes
Implementing this automation results in tangible improvements in customer service operations.
30%
Faster Response Times
90%
Increased Ticket Accuracy
20%
Improved Customer Satisfaction
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FAQ
Frequently Asked Questions
Answers to common questions about this automation setup.
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Pricing Plans
Our pricing plans
Choose a plan that's suitable for your needs.
One-Time
One-time Fee
Pay once for build out.
Custom project build (template / blueprint)
You choose platform (n8n, Zapier or Make)
Follows your requirements
Integrates with your systems
Paid after build maintenance
No recurring charges monthly
Build Fee + Maintenance Fee
from 300$/month
Pay for build + lower recurring maintenance fee.
Custom project build
We choose best platform
Follows your requirements
Integrates with your systems
Maintenance, priority email / Slack support
Monthly recurring charges, 3+ months contract required
Recurring
from $600/month
Use our pre-built solution with no changes.
Existing solution access (no source code)
No platform selection
Integrates as described / documented
Integrates with specific systems and software
Maintenance, priority email / Slack support
Monthly recurring, 3+ months contract required
Ready to Move Forward?
Join the automation strategy call
You will get guidance what tools to use for your automation idea.
And high level overview how the process would look like from technical perspective.