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Your No-code and AI Automation PartnerCentralize Support in Zoho CRM with Zapier
Effortlessly manage support tickets from emails, phone, and chat by integrating them into Zoho CRM. Prioritize and categorize tickets based on urgency to enhance efficiency and customer satisfaction.
When a New Email Received
1. Email Trigger
Triggers when a new email is received.
When a New Message Posted
2. Slack Trigger
Triggers when a new message is posted in a channel.
When a New SMS Received
3. Twilio Trigger
Triggers when a new SMS is received.
Create a Support Ticket
4. Create Ticket in Zoho CRM
Creates a new support ticket in Zoho CRM.
Apply Priority
5. Set Ticket Priority
Sets the priority based on predefined criteria.
Categorize Ticket
6. Categorize Support Ticket
Categorizes ticket based on urgency and age.
- Repeat -
Automation Benefits
Benefits of Centralizing Support Tickets
Discover the advantages of automating your support ticket process.
Improved Efficiency
Streamline your workflow by centralizing ticket data.
Enhanced Customer Experience
Provide quicker responses and resolutions to customer inquiries.
Time Savings
Reduce the time spent managing support tickets manually.
Better Resource Allocation
Allocate resources effectively based on ticket priority.
Scalable Solution
Easily scale your support process as your business grows.
Data-Driven Decisions
Utilize ticket data to make informed business decisions.
Features
Streamline Your Support Process
Automate ticket management to improve efficiency and customer satisfaction.
- 1Centralized Ticket Management
Aggregate support requests from multiple channels into one platform.
- 2Automated Ticket Prioritization
Automatically prioritize tickets based on urgency and predefined criteria.
- 3Improved Response Times
Respond to customer queries faster with a streamlined process.
Outcomes
Enhance Your Support Efficiency
Experience improved support processes with this automation.
50%
Faster Response Times
30%
Increased Customer Satisfaction
40%
Reduced Ticket Resolution Time
More Automation Use Cases
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Scale your impact with custom Chat Bots
Book appointments for your customers instantly - based on free slots in your CRM or employee availability. Classify leads before bookings, eliminating unqualified requests - no more wasted time.
Ellie (AI Assistant)
Ask me anything and watch how I respond.
Smart Email AI assistants for your Inbox
From automatic email responses - to scheduling appointments with customers. No manual work, just AI handles your scheduling. Respond to your client emails promptly - based on previous response history, using your writing style.
Put your internal knowledge to work with RAG AI
RAG Automation (Retrieval-Augmented Generation) lets AI pull real answers from your documents, databases, or wikis - so you get accurate, context-aware responses every time. Perfect for support, onboarding, knowledge sharing, and internal Q&A.
FAQ
FAQs on Centralizing Support Tickets
Answers to common questions about this automation.
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Pricing Plans
Our pricing plans
Choose a plan that's suitable for your needs.
One-Time
One-time Fee
Pay once for build out.
Custom project build (template / blueprint)
You choose platform (n8n, Zapier or Make)
Follows your requirements
Integrates with your systems
Paid after build maintenance
No recurring charges monthly
Build Fee + Maintenance Fee
from 300$/month
Pay for build + lower recurring maintenance fee.
Custom project build
We choose best platform
Follows your requirements
Integrates with your systems
Maintenance, priority email / Slack support
Monthly recurring charges, 3+ months contract required
Recurring
from $600/month
Use our pre-built solution with no changes.
Existing solution access (no source code)
No platform selection
Integrates as described / documented
Integrates with specific systems and software
Maintenance, priority email / Slack support
Monthly recurring, 3+ months contract required
Ready to Move Forward?
Join the automation strategy call
You will get guidance what tools to use for your automation idea.
And high level overview how the process would look like from technical perspective.