Hero background
No-code automationYour No-code and AI Automation Partner

Centralize Support in Zoho CRM with Zapier

Effortlessly manage support tickets from emails, phone, and chat by integrating them into Zoho CRM. Prioritize and categorize tickets based on urgency to enhance efficiency and customer satisfaction.

When a New Email Received
Solution
1. Email Trigger

Triggers when a new email is received.

When a New Message Posted
Solution
2. Slack Trigger

Triggers when a new message is posted in a channel.

When a New SMS Received
Solution
3. Twilio Trigger

Triggers when a new SMS is received.

Create a Support Ticket
Solution
4. Create Ticket in Zoho CRM

Creates a new support ticket in Zoho CRM.

Apply Priority
Solution
5. Set Ticket Priority

Sets the priority based on predefined criteria.

Categorize Ticket
Solution
6. Categorize Support Ticket

Categorizes ticket based on urgency and age.

- Repeat -

Automation Benefits

Benefits of Centralizing Support Tickets

Discover the advantages of automating your support ticket process.

Improved Efficiency

Streamline your workflow by centralizing ticket data.

Enhanced Customer Experience

Provide quicker responses and resolutions to customer inquiries.

Time Savings

Reduce the time spent managing support tickets manually.

Better Resource Allocation

Allocate resources effectively based on ticket priority.

Scalable Solution

Easily scale your support process as your business grows.

Data-Driven Decisions

Utilize ticket data to make informed business decisions.

Features

Streamline Your Support Process

Automate ticket management to improve efficiency and customer satisfaction.

  • 1
    Centralized Ticket Management

    Aggregate support requests from multiple channels into one platform.

  • 2
    Automated Ticket Prioritization

    Automatically prioritize tickets based on urgency and predefined criteria.

  • 3
    Improved Response Times

    Respond to customer queries faster with a streamlined process.

Feature

Outcomes

Enhance Your Support Efficiency

Experience improved support processes with this automation.

50%
Faster Response Times
30%
Increased Customer Satisfaction
40%
Reduced Ticket Resolution Time

More Automation Use Cases

Potential Automations for Your Business

Explore what processes can be automated in your HVAC company. Start increasing revenue and growing business from today.

Scale your impact with custom Chat Bots

Book appointments for your customers instantly - based on free slots in your CRM or employee availability. Classify leads before bookings, eliminating unqualified requests - no more wasted time.

Ellie (AI Assistant)

Ask me anything and watch how I respond.

Smart Email AI assistants for your Inbox

From automatic email responses - to scheduling appointments with customers. No manual work, just AI handles your scheduling. Respond to your client emails promptly - based on previous response history, using your writing style.

Email AI Assistant

Put your internal knowledge to work with RAG AI

RAG Automation (Retrieval-Augmented Generation) lets AI pull real answers from your documents, databases, or wikis - so you get accurate, context-aware responses every time. Perfect for support, onboarding, knowledge sharing, and internal Q&A.

RAG automation
FAQ

FAQs on Centralizing Support Tickets

Answers to common questions about this automation.

We Might Have Solved Your Problems Already

Explore Similar Automations

See how you can improve your work process even more by leveraging AI and Automation.

Pricing Plans

Our pricing plans

Choose a plan that is suitable for your needs.

One-Time
One-time Fee

Pay once for build out.

  • Custom project build (template / blueprint)

  • You choose platform (n8n, Zapier or Make)

  • Follows your requirements

  • Integrates with your systems

  • Paid after build maintenance

  • No recurring charges monthly

Build Fee + Maintenance Fee
from 300$/month

Pay for build + lower recurring maintenance fee.

  • Custom project build

  • We choose best platform

  • Follows your requirements

  • Integrates with your systems

  • Maintenance, priority email / Slack support

  • Monthly recurring charges, 3+ months contract

Recurring
from $600/month

Use our pre-built solution with no changes.

  • Existing solution access (no source code)

  • No platform selection

  • Integrates as described / documented

  • Integrates with specific systems and software

  • Maintenance, priority email / Slack support

  • Monthly recurring, 3+ months contract required