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Enhance Support with Intercom Automation

Streamline your customer support process by automating follow-ups for unresolved queries using n8n, Intercom, Gmail, and Salesforce. Ensure no customer query goes unnoticed and boost satisfaction rates effortlessly.

When a New Conversation Created
Solution
1. Monitor Customer Conversations

Track new and ongoing conversations in Intercom.

Check Conversation Status
Solution
2. Identify Unresolved Queries

Determine which queries are unresolved.

Send Follow-Up Email
Solution
3. Automate Follow-Up Emails

Automatically send follow-up emails for unresolved queries.

Update Case Status
Solution
4. Sync with CRM

Update query status in Salesforce for tracking.

- Repeat -

Automation Benefits

Automation Benefits

Leverage the power of automation to transform your customer support operations.

Boost Support Efficiency

Reduce manual workload and focus on critical tasks.

Enhance Customer Satisfaction

Ensure timely follow-ups for unresolved queries.

Improve Data Accuracy

Maintain accurate records in your CRM with automated updates.

Save Time and Resources

Minimize the need for manual interventions in query follow-ups.

Increase Retention Rates

Provide better service and keep customers loyal.

Streamline Communication

Automate email responses and improve communication flow.

Features

Automation Features

Discover the key features of automating query follow-ups using Intercom, Gmail, and Salesforce with n8n.

  • 1
    Automated Query Monitoring

    Efficiently track customer queries and their status.

  • 2
    Seamless CRM Integration

    Sync data with Salesforce for comprehensive case management.

  • 3
    Customizable Email Templates

    Use Gmail to send personalized follow-up emails automatically.

Feature

Outcomes

Expected Outcomes

Achieve better support efficiency and customer satisfaction with this automation.

90%
Increase in Query Resolution Rate
70%
Reduction in Manual Follow-Ups
85%
Improved Customer Satisfaction

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FAQ

Automation FAQs

Answers to common questions about automating customer query follow-ups.

Pricing Plans

Our pricing plans

Choose a plan that is suitable for your needs.

One-Time
One-time Fee

Pay once for build out.

  • Custom project build (template / blueprint)

  • You choose platform (n8n, Zapier or Make)

  • Follows your requirements

  • Integrates with your systems

  • Paid after build maintenance

  • No recurring charges monthly

Build Fee + Maintenance Fee
from 300$/month

Pay for build + lower recurring maintenance fee.

  • Custom project build

  • We choose best platform

  • Follows your requirements

  • Integrates with your systems

  • Maintenance, priority email / Slack support

  • Monthly recurring charges, 3+ months contract

Recurring
from $600/month

Use our pre-built solution with no changes.

  • Existing solution access (no source code)

  • No platform selection

  • Integrates as described / documented

  • Integrates with specific systems and software

  • Maintenance, priority email / Slack support

  • Monthly recurring, 3+ months contract required