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Your No-code and AI Automation PartnerAutomate Overdue Ticket Reminders with Zoho Desk
Streamline follow-ups and improve customer satisfaction by automating reminders for overdue tickets using Zoho Desk. Ensure timely responses and enhance agent productivity with this efficient automation.
When a Ticket Status Changes
1. Monitor Ticket Status
Track changes in ticket status in Zoho Desk.
Identify Overdue Tickets
2. Check for Overdue
Find tickets nearing or past their due date.
Create a Reminder Event
3. Schedule Follow-Up Reminder
Set reminder for agent in Google Calendar.
Send a Notification
4. Alert Team Lead
Notify via Slack or email about overdue tickets.
Send Personalized Follow-Up Email
5. Automate Customer Email
Send email if no response logged post due date.
- Repeat -
Automation Benefits
Benefits of Automating Overdue Ticket Reminders
Experience transformative benefits with this automation.
Reduced Missed Follow-Ups
Ensure every customer receives a timely response.
Improved Agent Efficiency
Agents focus on resolving issues, not tracking deadlines.
Enhanced Customer Satisfaction
Foster loyalty with prompt support and communication.
Streamlined Operations
Automate mundane tasks, allowing focus on critical issues.
Consistent Follow-Up Process
Maintain a standard follow-up routine for all agents.
Proactive Customer Engagement
Engage with customers proactively to resolve issues.
Features
Key Features of Overdue Ticket Automation
Enhance your customer support operations with these key features.
- 1Automated Monitoring
Constantly track ticket status changes without manual effort.
- 2Integrated Scheduling
Sync reminders with Google Calendar for efficient follow-ups.
- 3Instant Notifications
Receive timely alerts via Slack or email for quick actions.
Outcomes
Outcomes of Implementing Automation
Achieve significant improvements in your customer support process.
80%
Increased Customer Satisfaction
50%
Enhanced Agent Productivity
90%
Timely Follow-Ups
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FAQ
FAQ on Overdue Ticket Automation
Common questions about automating overdue ticket reminders with Zoho Desk.
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Pricing Plans
Our pricing plans
Choose a plan that's suitable for your needs.
One-Time
One-time Fee
Pay once for build out.
Custom project build (template / blueprint)
You choose platform (n8n, Zapier or Make)
Follows your requirements
Integrates with your systems
Paid after build maintenance
No recurring charges monthly
Build Fee + Maintenance Fee
from 300$/month
Pay for build + lower recurring maintenance fee.
Custom project build
We choose best platform
Follows your requirements
Integrates with your systems
Maintenance, priority email / Slack support
Monthly recurring charges, 3+ months contract required
Recurring
from $600/month
Use our pre-built solution with no changes.
Existing solution access (no source code)
No platform selection
Integrates as described / documented
Integrates with specific systems and software
Maintenance, priority email / Slack support
Monthly recurring, 3+ months contract required
Ready to Move Forward?
Join the automation strategy call
You will get guidance what tools to use for your automation idea.
And high level overview how the process would look like from technical perspective.