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Your No-code and AI Automation PartnerAutomate Follow-Ups in Freshdesk
Streamline your customer support process by automating follow-ups for open tickets with Freshdesk and Google Calendar using Zapier. Ensure timely responses and maintain service quality.
When a Ticket Updated
1. Detect Open Ticket
Trigger when a ticket is set to 'Open'.
Create an Event
2. Schedule Follow-Up
Add event for follow-up 24 hours later.
When a Ticket Status Changed
3. Monitor Ticket Status
Detect changes to 'Resolved' or 'Closed'.
Update or Remove Event
4. Modify Calendar Event
Adjust event if ticket status changes.
- Repeat -
Automation Benefits
Benefits of Automation
Reap the rewards of automating your ticket follow-up process.
Enhanced Efficiency
Streamline ticket management and reduce manual tasks.
Increased Accuracy
Reduce errors with automated scheduling and updates.
Better Customer Experience
Provide timely support and maintain high satisfaction levels.
Time Savings
Free up your team to focus on more complex tasks.
Consistent Follow-Ups
Never miss a follow-up with reliable automation.
Improved Workflow
Integrate seamlessly with existing systems for smooth operations.
Features
Automation Features
Discover how this automation improves your customer support workflow.
- 1Automated Follow-Ups
Ensure no ticket is forgotten with automatic follow-up scheduling.
- 2Real-Time Status Monitoring
Instantly adjust follow-ups based on ticket status changes.
- 3Seamless Calendar Integration
Effortlessly manage follow-up schedules within Google Calendar.
Outcomes
Business Outcomes
Achieve measurable improvements in customer support with this automation.
30%
Improved Response Time
50%
Reduced Ticket Backlog
40%
Increased Customer Satisfaction
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FAQ
Frequently Asked Questions
Get answers to common questions about this automation.
Pricing Plans
Our pricing plans
Choose a plan that's suitable for your needs.
One-Time
One-time Fee
Pay once for build out.
Custom project build (template / blueprint)
You choose platform (n8n, Zapier or Make)
Follows your requirements
Integrates with your systems
Paid after build maintenance
No recurring charges monthly
Build Fee + Maintenance Fee
from 300$/month
Pay for build + lower recurring maintenance fee.
Custom project build
We choose best platform
Follows your requirements
Integrates with your systems
Maintenance, priority email / Slack support
Monthly recurring charges, 3+ months contract required
Recurring
from $600/month
Use our pre-built solution with no changes.
Existing solution access (no source code)
No platform selection
Integrates as described / documented
Integrates with specific systems and software
Maintenance, priority email / Slack support
Monthly recurring, 3+ months contract required
Ready to Move Forward?
Join the automation strategy call
You will get guidance what tools to use for your automation idea.
And high level overview how the process would look like from technical perspective.