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Your No-code and AI Automation PartnerEnhance Response Time with Freshchat
Automatically follow up on customer inquiries outside business hours using Zapier, ensuring no chat falls through the cracks and boosting customer satisfaction.
When a New Chat Inquiry Logged
1. New Chat Inquiry
Trigger when a new chat inquiry is received.
Check Inquiry Timestamp
2. Check Timestamp
Determine if inquiry is outside business hours.
Send Email Notification
3. Acknowledge Customer
Notify customer of receipt and follow-up time.
Create Task for Service Team
4. Prioritize Inquiry
Task service team to prioritize inquiry next day.
Update Customer Record
5. Update CRM Record
Log inquiry details and task assignment in CRM.
Set Follow-up Trigger
6. Reminder Email
Remind team one hour before business hours.
Update Status to Resolved
7. Complete Inquiry
Update inquiry status in Freshchat, Asana, and CRM.
- Repeat -
Automation Benefits
Maximize Your Customer Service Potential
Implement automation to improve customer communication and operational efficiency.
Faster Response Rates
Reduce delays by automating after-hours follow-ups.
Improved Customer Satisfaction
Keep customers informed and happy with timely updates.
Efficient Task Management
Prioritize inquiries and manage tasks seamlessly.
Accurate Record Keeping
Ensure all customer interactions are logged correctly.
Seamless Team Collaboration
Facilitate teamwork with synchronized task updates.
Enhanced Operational Efficiency
Streamline processes for better resource management.
Features
Streamline Customer Inquiry Handling
Effortlessly manage after-hours inquiries to improve response times and customer satisfaction.
- 1Automated Acknowledgment
Instantly notify customers of inquiry receipt and follow-up time.
- 2Task Prioritization
Ensure high-priority tasks are addressed first each business day.
- 3Seamless CRM Updates
Keep all records up-to-date across platforms for consistent communication.
Outcomes
Boost Customer Service Efficiency
Experience enhanced customer service with automated follow-ups and efficient task management.
80%
Improved Response Time
95%
Higher Customer Satisfaction
2x
Increased Task Resolution
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FAQ
Common Questions About Freshchat Automation
Addressing your concerns about automating Freshchat follow-ups.
Pricing Plans
Our pricing plans
Choose a plan that's suitable for your needs.
One-Time
One-time Fee
Pay once for build out.
Custom project build (template / blueprint)
You choose platform (n8n, Zapier or Make)
Follows your requirements
Integrates with your systems
Paid after build maintenance
No recurring charges monthly
Build Fee + Maintenance Fee
from 300$/month
Pay for build + lower recurring maintenance fee.
Custom project build
We choose best platform
Follows your requirements
Integrates with your systems
Maintenance, priority email / Slack support
Monthly recurring charges, 3+ months contract
Recurring
from $600/month
Use our pre-built solution with no changes.
Existing solution access (no source code)
No platform selection
Integrates as described / documented
Integrates with specific systems and software
Maintenance, priority email / Slack support
Monthly recurring, 3+ months contract required
Ready to Move Forward?
Join the automation strategy call
You will get guidance what tools to use for your automation idea.
And high level overview how the process would look like from technical perspective.