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Your No-code and AI Automation PartnerBoost Customer Support with Zendesk Guide
Streamline your helpdesk operations by automating ticket management, response time tracking, and content updates in Zendesk Guide. Enhance efficiency and improve customer satisfaction seamlessly.
When a New Article Is Created
1. Notify Team of New Article
Send Slack notification when new article is published.
Perform a Content Update
2. Sync FAQs with Google Sheets
Automatically update FAQs based on Google Sheets.
Perform a Search
3. Auto-Tag Articles
Automatically tag articles based on keywords.
When a Request Is Marked Urgent
4. Prioritize Urgent Requests
Flag urgent requests for immediate attention.
Perform an Action
5. Create Task for Article Review
Schedule reviews for outdated articles.
- Repeat -
Automation Benefits
Benefits of Automating Zendesk Guide
Zendesk Guide automation provides numerous benefits that resolve common challenges faced by customer support teams, leading to significant business impact.
Efficient Content Management
Automate content updates to keep your knowledge base accurate.
Improved Response Handling
Prioritize and tag customer requests efficiently.
Seamless Platform Integration
Integrate with other tools to harmonize operations.
Automated Reporting
Generate reports on support efficiency automatically.
Task Automation
Automatically schedule review tasks for outdated content.
Real-Time Notifications
Keep teams informed instantly with automated alerts.
Features
Zendesk Guide Automation Features
Unlock powerful automation capabilities in Zendesk Guide to streamline customer support processes and manage content efficiently.
- 1Automated Notification
Automatically notify support agents about new updates and articles.
- 2Content Synchronization
Sync knowledge base content with external platforms like Google Sheets.
- 3Urgency Handling
Automate prioritization for urgent customer requests.
Outcomes
Outcomes of Zendesk Guide Automation
Experience substantial improvements in the efficiency and effectiveness of your customer support operations through automation.
30%
Reduced Response Time
40%
Increased Customer Satisfaction
85%
Enhanced Knowledge Base Accuracy
FAQ
Zendesk Guide Automation FAQ
Answers to common questions about automating Zendesk Guide to enhance support operations.
Pricing Plans
Our pricing plans
Choose a plan that's suitable for your needs.
One-Time
One-time Fee
Pay once for build out.
Custom project build (template / blueprint)
You choose platform (n8n, Zapier or Make)
Follows your requirements
Integrates with your systems
Paid after build maintenance
No recurring charges monthly
Build Fee + Maintenance Fee
from 300$/month
Pay for build + lower recurring maintenance fee.
Custom project build
We choose best platform
Follows your requirements
Integrates with your systems
Maintenance, priority email / Slack support
Monthly recurring charges, 3+ months contract required
Recurring
from $600/month
Use our pre-built solution with no changes.
Existing solution access (no source code)
No platform selection
Integrates as described / documented
Integrates with specific systems and software
Maintenance, priority email / Slack support
Monthly recurring, 3+ months contract required
Ready to Move Forward?
Join the automation strategy call
You will get guidance what tools to use for your automation idea.
And high level overview how the process would look like from technical perspective.