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No-code automationYour No-code and AI Automation Partner

Automate Zendesk Guide API Workflows with Make.com, n8n and Zapier

Streamline your helpdesk operations by automating ticket management, response time tracking, and content updates in Zendesk Guide. Enhance efficiency and improve customer satisfaction seamlessly.

When a New Article Is Created
Solution
1. Notify Team of New Article

Send Slack notification when new article is published.

Perform a Content Update
Solution
2. Sync FAQs with Google Sheets

Automatically update FAQs based on Google Sheets.

Perform a Search
Solution
3. Auto-Tag Articles

Automatically tag articles based on keywords.

When a Request Is Marked Urgent
Solution
4. Prioritize Urgent Requests

Flag urgent requests for immediate attention.

Perform an Action
Solution
5. Create Task for Article Review

Schedule reviews for outdated articles.

- Repeat -

Automation Benefits

Benefits of Automating Zendesk Guide

Zendesk Guide automation provides numerous benefits that resolve common challenges faced by customer support teams, leading to significant business impact.

Efficient Content Management

Automate content updates to keep your knowledge base accurate.

Improved Response Handling

Prioritize and tag customer requests efficiently.

Seamless Platform Integration

Integrate with other tools to harmonize operations.

Automated Reporting

Generate reports on support efficiency automatically.

Task Automation

Automatically schedule review tasks for outdated content.

Real-Time Notifications

Keep teams informed instantly with automated alerts.

Features

Zendesk Guide Automation Features

Unlock powerful automation capabilities in Zendesk Guide to streamline customer support processes and manage content efficiently.

  • 1
    Automated Notification

    Automatically notify support agents about new updates and articles.

  • 2
    Content Synchronization

    Sync knowledge base content with external platforms like Google Sheets.

  • 3
    Urgency Handling

    Automate prioritization for urgent customer requests.

Feature

Outcomes

Outcomes of Zendesk Guide Automation

Experience substantial improvements in the efficiency and effectiveness of your customer support operations through automation.

30%
Reduced Response Time
40%
Increased Customer Satisfaction
85%
Enhanced Knowledge Base Accuracy

We Might Have Solved Your Problems Already

Zendesk Guide automation use cases

See how you can improve your process by leveraging AI, automation and Zendesk Guide API.

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Automate Follow-Up Tasks with Zendesk Sell

Enhance your sales process by automating follow-up tasks with Zendesk Sell and n8n. Create Google Calendar events and send reminder emails automatically, ensuring no lead falls through the cracks.

FAQ

Zendesk Guide Automation FAQ

Answers to common questions about automating Zendesk Guide to enhance support operations.

Pricing Plans

Our pricing plans

Choose a plan that is suitable for your needs.

One-Time
One-time Fee

Pay once for build out.

  • Custom project build (template / blueprint)

  • You choose platform (n8n, Zapier or Make)

  • Follows your requirements

  • Integrates with your systems

  • Paid after build maintenance

  • No recurring charges monthly

Build Fee + Maintenance Fee
from 300$/month

Pay for build + lower recurring maintenance fee.

  • Custom project build

  • We choose best platform

  • Follows your requirements

  • Integrates with your systems

  • Maintenance, priority email / Slack support

  • Monthly recurring charges, 3+ months contract

Recurring
from $600/month

Use our pre-built solution with no changes.

  • Existing solution access (no source code)

  • No platform selection

  • Integrates as described / documented

  • Integrates with specific systems and software

  • Maintenance, priority email / Slack support

  • Monthly recurring, 3+ months contract required