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No-code automationYour No-code and AI Automation Partner

Automate Superchat API Workflows with Make.com, n8n and Zapier

Integrate Superchat with various platforms to deliver efficient, timely support. Automate chat allocations, escalate critical cases, and track conversation metrics seamlessly.

When a New Message Received
Solution
1. Instant Assignment to Agents

Automate routing to available support agents.

Update CRM with Conversation
Solution
2. Log Conversations Automatically

Keep all communications in one place.

Trigger Follow-Up Email
Solution
3. Automate Follow-Ups

Ensure customer inquiries are addressed.

When Ticket is Escalated
Solution
4. Automatic Escalation Alert

Notify when a case needs immediate attention.

Generate Weekly Reports
Solution
5. Conversation Analytics

Track and analyze customer interactions.

- Repeat -

Automation Benefits

Key Benefits of Automating Superchat

Leveraging automation with Superchat delivers significant advantages, enhancing operational efficiency and customer satisfaction.

Streamlined Query Resolution

Quickly address customer issues by automating chat assignments.

Consistent Customer Engagement

Maintain regular communication with automated follow-ups.

Centralized Information Hub

Integrate with CRMs to centralize customer data automatically.

Improved Team Efficiency

Free up agents' time by automating routine tasks and focus on complex queries.

Reduced Manual Errors

Decrease chances of human error by automating logging and reporting.

Scalable Support Operations

Easily handle increased volume without compromising service quality.

Features

Key Automation Features with Superchat

Utilize these powerful features to streamline customer support operations and enhance your support team's efficiency.

  • 1
    Automated Chat Routing

    Ensure queries are instantly directed to the right agent based on predefined parameters.

  • 2
    Seamless CRM Integration

    Automatically log interactions to keep customer records updated across platforms.

  • 3
    Escalation Management

    Trigger alerts for high-priority cases to ensure swift resolution.

Feature

Outcomes

Transformational Outcomes of Superchat Integration

See how integrating and automating with Superchat can lead to significant improvements in customer service and business efficiency.

85%
Increased First-Contact Resolution
70%
Enhanced Customer Satisfaction
50%
Improved Response Times
FAQ

Superchat Automation FAQs

Answers to common questions about automating your customer support process using Superchat.

Pricing Plans

Our pricing plans

Choose a plan that is suitable for your needs.

One-Time
One-time Fee

Pay once for build out.

  • Custom project build (template / blueprint)

  • You choose platform (n8n, Zapier or Make)

  • Follows your requirements

  • Integrates with your systems

  • Paid after build maintenance

  • No recurring charges monthly

Build Fee + Maintenance Fee
from 300$/month

Pay for build + lower recurring maintenance fee.

  • Custom project build

  • We choose best platform

  • Follows your requirements

  • Integrates with your systems

  • Maintenance, priority email / Slack support

  • Monthly recurring charges, 3+ months contract

Recurring
from $600/month

Use our pre-built solution with no changes.

  • Existing solution access (no source code)

  • No platform selection

  • Integrates as described / documented

  • Integrates with specific systems and software

  • Maintenance, priority email / Slack support

  • Monthly recurring, 3+ months contract required